How to accept these terms
Both methods are legally valid electronic signatures under the Electronic Communications Act 2000. Your acceptance together with your deposit payment confirms your booking.
Key facts at a glance
Hire company
BoxShift, trading name of M.S. Sibley Associates Ltd
Contact
hello@boxshift.co.uk | 07711 836021 | boxshift.co.uk
Deposit
£75 refundable — required on all bookings
Hire period
1 week from delivery date
Extensions
Same weekly hire rate, pro-rated daily — no extra D&C charge
Late returns
Contact us first. Daily equivalent of weekly hire rate applies
Cancellation
Full refund if cancelled 48+ hours before delivery
Damage
Minor wear accepted. Major damage charged at replacement cost
Non-return / theft
Deposit forfeited. Replacement cost invoiced. Legal action if unresolved
Contents
1Definitions
| Term | Meaning |
|---|---|
| "BoxShift" / "we" / "us" | BoxShift, trading name of M.S. Sibley Associates Ltd |
| "Customer" / "you" | The person or business making a hire booking |
| "Hire Items" | All plastic crates, tote bags, platform dollies, wardrobe boxes, transit blankets and any other items provided on hire |
| "Consumables" | Items sold (not hired) including bubble wrap, packing tape, mattress bags and foam wrap sheets |
| "Hire Period" | The agreed period from delivery to collection, as confirmed in your booking confirmation |
| "Delivery" | Transportation of Hire Items to the Customer's specified address |
| "Collection" | Transportation of returned Hire Items from the Customer's address back to BoxShift |
2Booking & Agreement
2.1 A binding hire agreement is formed when:
- You confirm acceptance of these Terms by either: (a) replying to your booking confirmation email with the acceptance wording, OR (b) completing the digital signature request sent to your email address, AND
- Your deposit payment has been received and confirmed by BoxShift
2.2 By accepting these Terms you confirm you are at least 18 years of age and have the authority to enter into this agreement.
2.3 BoxShift will confirm your delivery date, collection date, bundle details and total cost in writing via email prior to delivery.
2.4 Delivery and collection dates are subject to availability. BoxShift will use reasonable endeavours to meet agreed dates but does not guarantee delivery at a specific time within the agreed day.
3Deposit
3.1 A refundable deposit of £75 is required to confirm all bookings, regardless of bundle size or hire period.
3.2 The deposit is held as security against late return, loss, theft or damage to Hire Items beyond fair wear and tear.
3.3 The deposit will be returned in full within 5 working days of collection, provided that:
- All Hire Items are returned on or before the agreed collection date
- All Hire Items are returned clean and in the same condition as delivered, allowing for reasonable wear and tear
- No charges are outstanding on the account
3.4 Where deductions are made, BoxShift will provide an itemised statement within 5 working days of collection.
3.5 Where charges exceed the deposit, BoxShift will invoice the Customer for the balance, payable within 14 days.
4Hire Period & Extension
4.1 The standard hire period is 7 days (one week) from the date of delivery.
4.2 The Customer may extend the hire period by contacting BoxShift before the agreed collection date. Extensions are subject to availability.
4.3 Extended hire is charged at the same weekly rate as the original hire fee, pro-rated on a daily basis. No additional delivery or collection charge applies for a pre-agreed extension.
4.4 BoxShift will confirm any extension in writing by email or WhatsApp message.
5Late Returns
5.1 If Hire Items are not ready for collection on the agreed date, the Customer must contact BoxShift as soon as possible.
5.2 Where a collection cannot proceed due to the Customer's unreadiness, a re-collection charge equivalent to the applicable zone rate will apply.
5.3 Where Hire Items are retained beyond the agreed collection date without prior agreement, a late return charge will apply at the daily equivalent of the weekly hire rate for each day or part day beyond the agreed date.
5.4 BoxShift reserves the right to recover Hire Items without notice where they have not been returned within 14 days of the agreed collection date.
6Customer Responsibilities
6.1 The Customer is responsible for all Hire Items from delivery until collection.
6.2 The Customer must:
- Use Hire Items only for domestic or commercial moving and storage
- Keep Hire Items secure at all times
- Not transfer, sub-hire or lend Hire Items to any third party
- Not use Hire Items to transport hazardous materials, chemicals, food waste or illegal substances
- Ensure Hire Items are accessible and ready for collection at the agreed time and address
- Return Hire Items in a reasonably clean condition, emptied of all contents
6.3 If BoxShift is unable to deliver or collect due to access issues caused by the Customer, any additional journey will be charged at the applicable zone rate.
7Damage, Loss & Theft
7.1 The Customer accepts liability for loss of or damage to Hire Items beyond fair wear and tear during the Hire Period.
7.2 Fair wear and tear means minor scuffs, surface marks and light soiling consistent with normal domestic moving use. This will not be charged.
7.3 Damage beyond fair wear and tear will be charged at the replacement cost of the affected items:
| Item | Replacement Cost |
|---|---|
| 45L crate | £14 per unit |
| 65L crate | £16 per unit |
| Platform dolly | £45 per unit |
| Heavy-duty tote bag | £5 per unit |
| Wardrobe Armour Box (short) | £30 per unit |
| Wardrobe Armour Box (tall) | £36 per unit |
| Transit blanket | £4 per unit |
7.4 In the event of theft, the Customer must report it to the police and provide BoxShift with the crime reference number within 24 hours. The Customer remains liable for replacement costs.
7.5 Unpaid damage invoices may be pursued through the County Court Small Claims process.
8Cancellation & Rescheduling
8.1 The Customer may cancel a booking by contacting BoxShift by email or WhatsApp.
| When cancelled | Refund |
|---|---|
| 48 hours or more before delivery | Full deposit refund |
| Less than 48 hours before delivery | Deposit non-refundable |
| After delivery has taken place | Deposit non-refundable. Full hire charge applies. |
8.2 BoxShift may cancel or reschedule a booking due to circumstances outside its control. In such cases, a full deposit refund will be offered or an alternative date arranged.
9Delivery & Collection
9.1 Delivery and collection are charged separately at zone rates applicable at the time of booking. BoxShift operates from Sheffield S5.
| Zone | Area | Postcodes | Rate per journey |
|---|---|---|---|
| Zone 1 | Sheffield | All S postcodes | £20 |
| Zone 2 | Rotherham | S60–S66 | £25 |
| Zone 3 | Barnsley | S70–S75 | £25 |
| Zone 4 | Doncaster | DN1–DN12 | £30 |
9.2 Someone must be present at the delivery and collection address to confirm the item count on the delivery note.
9.3 BoxShift will provide a delivery note listing all Hire Items. Discrepancies must be raised immediately on delivery.
10Consumables
10.1 Consumables (bubble wrap, packing tape, mattress bags, foam wrap sheets) are sold items, not hired. They are non-returnable and non-refundable once delivered.
10.2 Consumables are included in the Premium bundle or available as a la carte add-ons.
11Limitation of Liability
11.1 BoxShift is not liable for any loss, damage or injury arising from the Customer's use of Hire Items, including injury caused by lifting or moving crates.
11.2 BoxShift's total liability shall not exceed the total hire charges paid by the Customer for the relevant booking.
11.3 Nothing in these Terms limits BoxShift's liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
12Data & Privacy
12.1 BoxShift collects and stores customer name, address, email and phone number for the purposes of fulfilling hire bookings and managing accounts.
12.2 Customer data is not shared with third parties except where required by law.
12.3 Booking correspondence may be retained for up to 2 years for record-keeping purposes.
13Governing Law
13.1 These Terms are governed by the laws of England and Wales.
13.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13.3 BoxShift will always attempt to resolve disputes informally first. Contact us at hello@boxshift.co.uk before pursuing formal action.